What are the steps in handling customer rejection?

HumairakhatunJu

Here are four basic steps in the objection handling process that anyone in sales needs to know by heart:

Listen and acknowledge objections
When a customer says no, the first step is not to immediately rebut or explain. The most important thing is to listen to them and acknowledge their concerns and worries. Let the customer feel that you really care and are willing to listen to their opinions sincerely. A simple vietnam number data statement like “I understand your concerns” can also make the customer feel respected.

Discover the real reason
After listening, the next step is to find out the underlying reason behind the objection. Sometimes the initial reason the customer gives is just the tip of the iceberg. Ask open-ended questions to clarify, such as “Can you tell us more about what makes you uncomfortable about the price?” or “Apart from the price, are there any other factors that make you feel uncertain?” These questions help you uncover the customer’s real concerns.